Hello!
My customers are experiencing issues with the Vusion link while using a Zebra Handheld computer (TC52).
When they scan the ESL, the app occasionally takes some time to load data such as label type and scenario from Vcloud. If the user attempts to match a GTIN/EAN13 while the app is loading, the label will not be matched. This is because the field where the article ID should be filled in is not yet loaded.
There should be a fail-safe mechanism to address this behavior. I suggest the following:
-Integrate the scanner into the app so that the app can deactivate the scanner when not ready to receive input.
-Provide a clear indication or feedback if there has been a scan input without the ArticleID field present.
Guest
Dear customer,
Thank you for this idea. Unfortunately, we can't integrate scanner to our app but we will dig into this topic and why it takes that long. Can you provide a video of what happen so we can see what is the issue ? Can you also provide information on your VLink version ?
Best,
Emmanuelle