Hello AHA team.
Thank you for your supporting everyday.
◆ Problems
Today, an email will be sent each time an error occurs in the BO file.
However, there are errors that "SUCCESS" after an error occurs.
Customer's checking are wasted.
◆ Solution
Currently, for AP offline, you can set your desired time to delay the notification.
Please add similar to this mechanism when an error occurs in the BO file.
for example,
Now: An error occurred → resolved after 5 minutes.
Sending emails → customer have to do unnecessary work
Ideal: Error occurred → resolved after 5 minutes
email is not sent
→ Customers do not have to do unnecessary work
I would appreciate it if you could consider it.
BR
Masui
Guest
Dear Masui san,
Thank you for your idea and sorry for this late response.
Today it seems very difficult to implement this idea as we don't know on our side if an other BO file is coming or not. We do not have a scheduled check of BO file, we send the email alerts when we receive a file only.
This is why we will not implement this idea.
Best,
Emmanuelle
Hello AHA team
Pseudo BO alert email notifications occur several times a month and confuse customers.
What is the status of your consideration?
Hello All,
I just add some clarification about this new feature
Still need someone else to answer to Masui-san
They want to avoid the situation that the bo file has been executed correctly, but they receive an alert mail
The Jira ticket is LLLS-6876
Discussion mail is attached
What I told to Masui-san is
" L3 checked “nojima_jp.151_230724.csv” of nojima_jp.151 and found its root cause.
Sometimes there was an Azure problem that happened to the particular store and integration was failed.
SES has responded to Microsoft, but this cannot be 100% avoided.
So, SES has a remedial mechanism, Azure tells us that the bo file integration failed, and we will automatically retry
But just before the retry, the alert mail has been sent.
Last July 6th, nojima_jp.116_230706.csv in nojima_jp.116 was a more extreme case
The SES system automatically retried three times before successfully integrating the bo file
So, nojima received three alert mails, but finally succeeded
When the integration fails, we don't know whether the integration will be successful later, so the alert mail still needs to be sent
We can only ask customers to change their minds. Receiving an alert mail only means that the integration failure has occurred, and it does not mean that the integration is not completed at present. Most of the integration is successful after automatic retry."