Hello AHA team
My client's template is over 47MB in total. (the volum of smf file.)
In this case, when I run Generate smf file in Studio, an error occurs and the file cannot be downloaded.
Currently, I am asking APAC support to download it from the server.
This may be a bug, but I hope it will be available for download.
BR
Masui
Guest
Hello Masui-san
After research, we believe that the download was actively stopped by the client's browser.
After the user clicks the download button, the system will begin to convert the studio content into a smf file.
The "download file" will not actually start until the smf file is generated.
The period when the smf file is generated means "the server is not responding" to the browser.
Then when the smf file is generated for more than 180 seconds, that is, "the server does not respond for more than 180 seconds", and the browser will actively terminate the process.
We tried but couldn't find a way to let the browser keep going when the server didn't respond for more than 180 seconds.
The complexity of nojima’s project far exceeded expectations. They now have 882 images files, 480 displays, and 136 scenarios
They have asked about the limit on the number of images in the project before.
The standard given by RD is 50. When doing migration, the year before last, it seemed that the allowed number had become 250, but in fact there are still 882.
The conversion process took more than 3 minutes, which was far beyond the design expectations.
Simply put, if you want the project to download successfully, you must reduce the complexity of the project so that the time it takes to convert the studio project into a SMF file is less than 180 seconds.
Rather than simply reducing the file size, the actual download time only takes 9 seconds
Or find a way to make the browser wait for a process that has not responded for more than 180 seconds and continue to wait.
Hello Emmanuelle san,
We found that the download of the project will be interrupted at 180 seconds, exactly one second.
I don’t know if this is a planned limit or an issue? Can it be increased?
I have made some deletions in the project. As long as the download time is less than 3 minutes, it can be downloaded successfully.
Hello Masui san
I created LLLS-7493 to ask L3 to investigate
But I think the file size is not the bottleneck, the transfer time is
I tested the project of another customer , it was 75MB but still downloaded successfully every time
Hello Emmanuelle san
Thank you for your kindness.
I will open ticket.
BR
Masui
Dear Masui san,
Thank you for posting your idea.
It seems to be a bug and it should be analysed by our support team. Can you please open a ticket ?
However, we do not plan for now to increase the size of files over 30MB.
Best,
Emmanuelle
Hello Emmanuelle san
Thank you for your kindness.
I heard that font files are similarly large in China as well as Japan.
For example, children must memorize at least 1,000 characters by the age of 12 in Japan.
There are countries in East Asia that use many types of characters, so we would appreciate your cooperation.
BR
Masui
Dear Masui-san,
Please let me review the technical feasibility and I'll come back to you.
Best,
Emmanuelle
漢字:kanji have 2,136 characters.
The reason why the file size is large is because Japanese fonts are large.
Japanese has many characters called "漢字:kanji", and one font file can be over 4MB.